All orders are shipped within 48 hours. Please allow 3-5 days for delivery.
If you have any problems with your purchase or the product (such as damaged packaging, incorrect item, product no longer needed, etc.) you may call us within 30 days of receipt of product to receive a refund. Your request will be processed by our Customer Service team and refunds will be issued within 5-10 business days.
Registration at Diva Treva Soapworks is not required. However, during checkout you will be required to provide contact information (such as name, email address, billing and shipping address). We use your information to send you an order confirmation and shipping notification for your order. As a returning customer you may also be eligible for any future promotions available for returning customers and/or repeat orders. Is the sole owner of the information collected on Diva Treva Soapworks. Collects personally identifiable information from our users during check out.
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill orders. If we have trouble processing an order, we will use this information to contact you.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN REGARD TO THE SITE AND ALL CONTENT THEREON, WE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY WARRNTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ALL WARRANTIES FOR THE PRODUCTS FOR SALE ON THIS SITE, WHETHER EXPRESS OR IMPLIED, ARE SOLELY THE RESPONSIBILITY OF THE MERCHANT, AND NOT THE MANUFACTURER, AND THE MERCHANT HAS ASSUMED ANY AND ALL WARRANTY RESPONSIBILITY OF THE MERCHANT WITH REGARD TO SUCH PRODUCTS, WHETHER EXPRESS OR IMPLIED. BY PURCHASING ANY PRODUCT FROM THIS SITE, THE CONSUMER HEREBY AGREES TO RELEASE AND HOLD HARMLESS THE MANUFACTURER FROM ANY WARRANTY ON SUCH PRODUCT, WHETHER EXPRESS OR IMPLIED. SEE THE WARRANTIES INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCTS FOR FURTHER DETAILS REGARDING WARRANTIES PROVIDED BY MANUFACTURERS OF PRODUCTS AVAILABLE THROUGH THE SITE. THE CONTENT ON THE SITE MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. WE DO NOT MAKE ANY WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS IN THE SITE, IF ANY, WILL BE CORRECTED. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. SOME ITEMS MAY COME WITH A MANUFACTURERS WARRANTY, WHICH WILL VARY FROM PRODUCT TO PRODUCT.
LIMITATION OF LIABILITY
IN NO EVENT, INCLUDING WITHOUT LIMITATION, NEGLIGENCE, SHALL WE, ITS PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, OFFICERS, DIRECTORS, EMPLOYEES OR SUPPLIERS BE LIABLE TO ANY ENTITY FOR ANY INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARISE OUT OF OR OTHERWISE ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR THE SITE OR ANY LINKED WEBSITE, THE STATEMENTS OF ANY THIRD PARTY ON THE SITE, OR UNAUTHORIZED ACCESS TO THE SITE, YOUR TRANSMISSIONS, YOUR ACCOUNT OR YOUR PASSWORD, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify and hold us harmless, its parents, subsidiaries, affiliates, officers, directors, agents, employees, co-branders or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney’s fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms.
CHANGES TO THE TERMS
We reserve the right, in its sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time. Changes in the Terms will be effective when notice of such change is posted on our homepage. Your continued use of the Site after any changes to the Terms are posted will be considered acceptance of those changes. You should periodically check the “Terms” link on our homepage to view the then current Terms. Changes to the Site we may, in its sole discretion, terminate, change, suspend or discontinue any aspect of the Site, temporarily or permanently, including the availability of any features of the Site or access to any parts of the Site, at any time without notice to you, and you agree that we shall not be liable therefore.
You agree that in our sole discretion and at any time without notice to you, may terminate your use of the Site, including without limitation, your customer account, and may remove or delete any Content on the Site or within your customer account, including data you have provided to us or transmitted through the Site. You further agree that we shall not be liable for any termination of your use of or access to the Site. In the event of any termination of the Terms, or your use of or access to the Site, you agree that the provisions regarding Intellectual Property Rights, Indemnification, Disclaimer of Warranties, Limitations of Liability, and General shall survive any such termination.
STORAGE OF CONTENT
You agree that we may establish, in its sole discretion and without prior notice to you, a maximum amount of storage space that it will maintain for Content transmitted through the Site, and you agree that we have no responsibility or liability for the deletion or failure to store any messages, communications or other Content transmitted through the Site.
YOUR CONTACT WITH THIRD PARTIES
Your dealings or communications through the Site with any party other than us are solely between you and that third party, and we do not make any representations or warranties with respect to any goods, services or information which may be obtained from such third parties and we shall not be liable therefore.
The Site, or third parties on the Site, may provide links to other sites and/or resources over which we have no control, and we shall not be liable for the content, advertising, products or other materials available through such other sites or resources. No Reselling of Services on the Site You agree not to sell, resell, reproduce, duplicate, copy or use for any unauthorized purposes any portion of the Site, or use of or access to the Site.
This Site is controlled, operated and administered by us from our offices worldwide. We make no representation that materials or products on the Site are appropriate or suitable for use at any location worldwide. If you access this Site or purchase products from this Site, you are responsible for compliance with all local laws.
CHOICE OF LAW AND FORUM
The laws of country in which we reside shall govern the Terms, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in which we reside. Both parties consent to exclusive jurisdiction in country.
It is the express wish of the parties that the Terms and all related documents have been drawn up in English. General Except as explicitly stated otherwise, notice to us shall be given by postal certified mail and notice to you shall be given by an e-mail sent to the address you provided during the checkout process or through a general notice posted on our homepage. In addition, we may give you notice by certified mail to the postal address provided during the checkout process. Postal notice shall be deemed given 3 days after the date of mailing. E-mail notice shall be deemed given 24 hours after the e-mail is sent, unless the sending party is notified that the e-mail address is invalid.
FOR CUSTOMER SUPPORT, YOU MAY CONTACT US AT THE FOLLOWING NUMBER:
Address: 82 Rocky River Street Holland, MI 49423
Phone: +1 502-9848-099
Business Hours: 10AM – 10PM
E-mail: [email protected]